Terms of service
Last updated: November 15, 2026
These terms apply to this website and to the coaching and HR advisory services offered by Heidi Klotz Coaching & Leadership. When we work together, we also sign a short agreement. If the agreement and these terms differ, the agreement applies.
My services
I offer executive and leadership coaching, HR advisory for businesses, part-time HR leadership, and a monthly sounding board for HR professionals. Sessions take place online, in English or French. Part-time HR leadership work may also take place on site.
What my services are not
- Not legal advice. When a situation needs a lawyer, I’ll tell you and can refer you to an employment lawyer.
- Not therapy. Coaching is not psychological or medical treatment. If you need that kind of support, I’ll encourage you to see a qualified professional.
- Not a guarantee of results. I bring my experience and my best advice, but the decisions, and their results, are yours.
Booking and rescheduling
You can book through my online calendar. If you need to reschedule, please let me know at least 24 hours ahead. A session cancelled with less notice, or missed, counts as used, unless something serious came up.
Prices and payment
- Prices are in Canadian dollars, plus applicable taxes. Clients in the United States pay the same amounts in US dollars. For clients elsewhere, I can invoice in your currency, such as euros or pounds.
- Sales taxes: for clients in Canada, I charge the sales taxes that apply in your province. Clients outside Canada aren’t charged Canadian sales taxes.
- Coaching packages are paid before the first session. Advisory plans and the sounding board are invoiced monthly.
- You can pay by credit card or by Interac e-Transfer.
- Coaching: payment is due within 15 days of the invoice date, or no later than 48 hours before the first session, whichever comes first.
- Business clients: invoices are issued monthly and are payable within 30 days.
- On-site work: travel expenses are reimbursed at cost, with your approval in advance, and travel time is billed at 50%.
Packages and plans
- Focus (3 hours) is valid for 3 months, and Transition (5 hours) for 6 months, from the date of purchase.
- Advisory plans and the sounding board start with a 3-month minimum, then continue month to month. You can cancel with 30 days’ written notice.
- Unused advisory hours carry over to the following month only.
My promise
- Coaching: if our first session isn’t worth it, tell me within 48 hours and I’ll refund you in full, whether you booked a single call, a package or your first month of the sounding board.
- Advisory plans: if your first month isn’t worth it, tell me before your second month starts. I’ll refund your first month in full, and the 3-month minimum won’t apply. The same goes for your first hour of as-needed advice.
Your rights as a consumer
If you are a consumer in Quebec, you have rights under the Consumer Protection Act, including in some cases the right to cancel a service contract before it is completed. Nothing in these terms limits those rights.
Employer-paid coaching
When your employer pays, they receive the invoice and a record of hours. What we discuss stays confidential, unless you agree otherwise in writing.
Confidentiality
I keep everything you share confidential, as explained in the privacy policy. In return, please don’t record our sessions without my agreement.
Website content
The content on this website is for general information and isn’t advice for your specific situation. The text, images and design belong to Heidi Klotz Coaching & Leadership and may not be copied without permission.
Limitation of liability
To the extent the law allows, my total liability for any claim related to my services is limited to the fees you paid for the service in question. This doesn’t limit any rights you have as a consumer under Quebec law.
Governing law
These terms are governed by the laws of Quebec and the laws of Canada that apply there. Any dispute will be handled by the courts of the judicial district of Montréal, unless the law gives you the right to go elsewhere.
Language
These terms are available in French and in English.
Changes and contact
I may update these terms from time to time. The date at the top shows when they last changed. Questions? Write to info@heidiklotz.com.