Business owner, about 100 employees · Ongoing advisory
One difficult employee was driving good people away.
The owner called me when one employee’s behaviour started pushing the rest of the team out the door. Within a few days, we had a plan, and the employee’s manager had the steps and the words to act on it. The manager turned the situation around.
We didn’t stop there. Together, we built a simple way to address harmful behaviour quickly, before it spreads. The owner learned to empower his managers instead of stepping in himself, and his managers now feel confident handling difficult situations on their own.
Today, the owner spends his time growing the business, not managing conflict.